ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh’s North Shore.
Wexford,
PA April 15, 2010 – Kratsa Properties
awarded ITG Networks a multiple
product contract to install and support Kratsa’s technology solution for the
new Residence Inn by Marriott, a 148,500 square foot, extended stay
hotel offers luxury suites on Pittsburgh’s North Shore, within walking distance
to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park’s home plate entrance,
on the corner of West General Robinson Street and Mazeroski Way, this 10-story
hotel will provide an array of the latest digital amenities.
“When we began designing this property, we knew we needed to invest in
a technology solution that would enable us to maximize the guest experience
without requiring us to change the technology every couple years,” said David
Cocco , Vice-President of Hotel Operations for Kratsa Properties. “Kratsa Properties required a solution that would bring our
hotel to the next level of customer service while increasing staff productivity
and ROI. We chose ITG Networks because
we have partnered with them on several previous projects and they have proven
that they deliver on this capability and the implementation has been seamless,”
he adds.
The
Technology
When the hotel opened its doors on April 5th guests had
mobility with a business-class, wireless, high-speed Internet access (HSIA)
solution throughout the property. This
solution provides secure, plug n’ play access. Wireless is available throughout 180 suite-style rooms and all
common areas. Wired Ethernet is also
available in all guest rooms. Each desk
is equipped with a convenient pull-through desk hub and 10’ Ethernet
cable. For added convenience, the hotel
lobby offers a large social laptop table with twelve built-in Ethernet and
power outlets.
A VOIP capable, Mitel SX200 ICP hospitality
phone solution provides communication to both guestroom and administrative
operations. Each of the 180 guest
rooms is equipped with the Telematrix 9600 Series Cordless Telephone and
matching 3300 Series 5-button speakerphones.
The ITG Networks team integrated the Mitel Phone System with the property
management system, an integration that
improves staff efficiency and guest satisfaction. Guests need not rely on hotel staff to perform routine tasks such
as set wake-up calls, and the front desk staff knows immediately when rooms are
available for guests. The Mitel system
integrated with the vestibule and security gate allowing the staff to communicate
and open the gate from any administrative phone, reducing the need for
additional 3-way intercom solution.
The
Results
With
a complete understanding of the Marriott requirements ITG was able to engineer
the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a
system that will both cost less to operate and offer the features and
functionality the company requires to meet its customer service goals.
“We are excited about expanding our relationship with
Kratsa Properties” says John Spirnak – Principal Partner and VP of Sales for
ITG Networks. “Having partnered with
Kratsa Properties for more than 4 years, we realize that we share a common goal
– to provide the highest level of service to our customers,” he adds.
About
Kratsa Properties
Kratsa
Propertiesis a full service property management and real estate
development company, specializing in the hospitality industry. They are experts
in design, construction, management and maintenance of many different types of
real estate businesses. Hotels to family fun centers, from idea to
finished product, Kratsa Properties can supply every customers’ development
needs. Recent developments
include: SpringHill Suites by
Marriott – Wheeling, WV;
SpringHill
Suites by Marriott – Pittsburgh Mills, PA; Courtyard by Marriott – Monroeville,
PA; SpringHill Suites by Marriott –
Pittsburgh North Shore; SpringHill
Suites by Marriott – Monroeville,
PA and SpringHill Suites by Marriott - West Mifflin, PA.
About
ITG Networks
ITG Networks, headquartered in Wexford, Pennsylvania,
focuses primarily on helping property owners and managers make smarter
technology investments. Specializing in visitor-based networks, ITG
offers a turnkey solution by combining 24/7 end-user support with scalable
network solutions which take advantage of traditional data cable, existing
telephone wire, or wireless technology.
ITG’s industry leading support Service Level Agreement (SLA)
insures the availability of its customer’s visitor-based network on a cost
effective basis. With several partnerships and networking
specializations, ITG has the depth of technical experience to design, install,
and support reliable network solutions that lower the cost of ownership,
improve return on investment and provide for greater user satisfaction.
ITG currently supports visitor-based network solutions for
America's Best Inns ®, Best Western ®, Comfort Inn ®, Comfort Suites ®, Country
Inn and Suites ®, Courtyard by Marriott ®, Days Inn ®, Econolodge ®, Embassy
Suites ®, Hampton Inn ®, Hilton Garden ®, Holiday Inn ®, Holiday Inn Express ®,
Homewood Suites ®, Mainstay Suites ®, Radisson ®, Ramada Inn ®, Residence Inn
®, Sleep Inn ®, Springhill Suites by Marriott ®, franchise locations, plus
various resortlocations throughout the continental United States.
